• Scope of work: Provide 1st level technical global support at the Helpdesk.
• Required skills/competencies: Associates Degree (A.A.) or equivalent from a two-year college or technical school.
• Minimum two-year experience working with end users in a support environment.
• Technical certifications are a plus.
• Preference will be given to individuals with previous experience in a help desk environment or performing in a role for customer advocacy.
• Spanish is required. Weekend coverage is mandatory.