Requirement Detail
Job Title Business Analyst
Job Code 125397
Contact Phone # 954-985-6650 - Ext 209
Date Posted 02/21/2013
Number Of Positions Available 1
Location Houston, TX USA
Pay Rate $20.19/Hour
Job Description •Working across departments daily to resolve account billing issues
•Coordinate and perform first bill audits and resulting resolution
•Identify and implement process improvement opportunities
•Enter customer contract information into systems for enrollment
•Calculate complex pricing and verifying bill calculations across markets
•Generate regular production of manual summary invoices
•Regular production of consolidated invoices
•Resolve items assigned to system work queue
•Production of non-system re-bills as necessary
•Assist in creating and maintaining process documentation across markets
•Identify, research, and resolve enrollment and billing issues; provide gap analysis as needed
•Prepare spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations
•Work with utilities to research, clarify and request additional data for issue resolution and process documentation
•Provide subject matter expertise; explain, investigate and ensure bills are correct
•Participate in process design and improvement and provide functional requirements for system development projects; perform user acceptance testing as needed
•Participate in weekly conference calls with vendors and customers; follow-up with participants as needed
•Establish and maintain working relationships with vendors and utilities to master understanding of market transactions and business processes across markets; build consensus in a team environment

Education Level: Bachelor's Degree

Years Experience 0-2 years



•Bachelor's degree preferred, major
•Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access), with advanced knowledge of Excel;
•Produce quality work products on time and able to work in a fast-paced environment.
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