954-985-6650 - Ext 222
Toronto, ON CAN
• Responsible for ensuring customer payments (through various methods: Cheques, EFT and Credit Cards) are applied accurately to the corresponding customer account. • Setting customers up on the pre-authorized Credit/Debit program. • Processing all paperwork involved in keeping accounts up to date on the AR side. • Preparation of Credit/Refunds Request through deposit slips process as well as processing of billing adjustments in customer’s accounts.• To ensure that customers' needs are satisfied through the handling/rerouting of customer inquiries to appropriate departments and follow-up for closure, and preserving their business. • Good customer relation skills. • Responding to customer complaints, as well as contacting customers directly to identify scope of problem and proper course of action. • Promote good relationships between customers and the company. • The successful applicant must be able to work in a very busy and demanding environment, thoroughness, accuracy, follow up and high quantity of work output is required.Qualifications:• Education: High School graduate - 3-5 years experience or equivalent.• Previous customer service and customer conflict resolution courses or has demonstrated these skills. • Experience: Computer literate/knowledge of pertinent to company's databases, full working knowledge of the data function and standards as well as Microsoft Office Software knowledge is a definite asset. • Demonstrated ability to work under pressure and meet strict timelines. • Attention to detail and a strong work ethic is a must. • Good keyboarding skills, speed and accuracy a MUST. • Good knowledge of company products and how they operate.• Some previous experience in Cash Applications for posting of cheques, credit card payments and Electronic Funds Transfers into customer accounts. • Candidate will be working in a very busy demanding environment with daily and monthly deadlines. • Accuracy, speed in their numeric keyboarding skills is a requirement.