Requirement Detail

Job Title

Customer Service Rep

Job Code


Contact Phone #

954-985-6650 - Ext 203

Date Posted


Number Of Positions Available



Miami, FL USA

Pay Rate

Job Description

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
• Identify and direct beneficiaries to the most appropriate, cost effective medical care.
• Processes request for authorization according.
• Fluent in English for both speaking and reading.
• Excellent communication skills.
• Commitment to offering quality service to internal and external customers.
• Ability to respond quickly and proactively to customer queries.
• Demonstrated teamwork through flexibility and reliability.
• Superior customer service skills
• Ability to adapt to varied situation and exercise sound judgment.
• Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required.
• Call center experience may be required.
• Attention to detail.
• Proven ability to quickly learn new systems and processes.
• Expert in Excel and Expert in Spreadsheets.
• Must speak Fluent in English and Spanish.

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