Lead Customer Service Specialist
954-985-6650 - Ext 219
Lincolnshire, IL USA
“IMMEDIATE NEED!! Start date will be BEFORE the date on the req. “• Assists in processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. • Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. • Achieves and maintains rapport with customers and works to give them the best possible service. • Receives telephone/e-mail/fax requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. • Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders • Maintain good relationships with other departments to enhance the customer experience. • Proactively provide alternative solutions and use problem solving tools to meet customer requests. • Continually expanding knowledge base on current and new products and operations. • Participates in a culture of continues improvement; HOS/Teams/Lean/Standard Work • Use CRM tool to manage and document customer data and documentation • Actively support the role of RSM/NSM to provide the positive customer experience and deliver the common objectives. • Follow standard work and policies to ensure a continues high/efficient level of customer service • Maintain and update customer communications and records in CRM • Active role in individual development and career growthComment:• HIGH SCHOOL DIPLOMA/GED REQUIRED. • SAP is preferred, but not required. • Candidates will start once selected for hire and successful on boarding has been completed. • There will be an initial phone interview followed by a face to face interview.• MUST be a US Citizen.