| Job Description |
• Responsible for defining, planning, and monitoring all application support activities for IT applications including trouble shooting, performance monitoring, recommendation of resolution, installation, training, and script/code writing.
• Implements and supports a broad range of facility-based IT&S equipment.
• Responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk.
• Advanced hands-on technical support is provided across a broad range of technical areas Bachelor’s degree in information systems or Telecom field is preferred.
• Experience with Web-base applications, SOA (Services Oriented Architectures) and Web application servers ( BEA Weblogic, Websphere).
• Competency in relational database structures, particularly SQL and Oracle PL*SQL.
• Experience with process documentation and process documentation tools (such as Visio).
• Programming language such as C, C++, Visual Basic or Java.
• 3+ years of experience.
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