| Job Description |
Description:
• The Support Representative is responsible for recruiting and supporting participants in the Company Access Point network.
• He/She interfaces in-person and via phone with candidates to identify businesses that are a good fit for the network.
• Using a map and lead list provided, he/she will thoroughly canvas the businesses near the target location.
• Support Representatives will make 20-30 in-person visits to candidates each day.
• He/She will use judgment to evaluate candidates using the criteria (such as proximity to the target, existing pick up, security, brand appeal, etc.) provided by the Access Point Management Center (APMC).
• He/She will collaborate with the APMC to manage contract administration and compliance and to monitor on-boarding/implementation activities.
• The Support Representative will manage a territory and implement network strategies.
• This position meets candidate businesses face-to-face to evaluate their appropriateness as a Company Access Point, and to retain current locations.
• He/She informs and trains customers on the usage of technology solutions to ensure tools are used properly.
• This position performs in-person quarterly audits to ensure Access Point compliance and retention.
• The Support Representative also responds to customer questions, complaints, and inquiries to meet customer needs or in reply to requests from the APMC.
Additional Job Details:
• Must have their own vehicle to drive
• Outside Sales Background a must
• Bachelor's Degree Required
• Assignment could also be good for a recent college graduate wanting to gain sales experience;
• Must be 21 years of age or older;
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer;
• Must be currently located in the same geographic location as the job or willing to relocate yourself there;
• Experience demonstrating an understanding of company products, services, and customer facing technology solutions preferred;
• Must meet Company appearance guidelines;
• Must have a valid state or territory issued driver’s license in the assigned geographic location;
• Must have reliable transportation as the positions will require use of candidate’s personal vehicle to travel to customer meetings (mileage will be reimbursed);
• Basic knowledge of Microsoft Office Word, Excel and Outlook;
• Ability to read maps and plan effective an travel path to and within the territory;
• Strong communication (both verbal and written), problem solving, and decision making skills;
• Ability to work with minimal supervision;
• Highly organized and detail oriented; ability to prioritize daily tasks;
• Demonstrates a general understanding of ways to identify and measure the current needs of the candidate business; uses the candidate’s business need to help the owner understand the Company Access Point value proposition;
• Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions;
• Establishes and maintains entry level contacts in customer organizations;
• Builds relationships to further understand customers’ business and objectives;
• Must possess a strong work ethic and be able to handle rejection. |