| Job Description |
• This position provides solutions to problems of a moderate to complex nature. This position requires Windows 7/10 and MAC troubleshooting knowledge along with understanding of a desktop, laptop, tablet and mobile devices.
• Prior Helpdesk experience is required as well as ticketing system experience.
• This position deals with customers directly so a strong customer service background is required with excellent communication skills both verbally and via email along with a calm demeanor.
• Strong organization and attention to detail is paramount.
• Duties include technical support and problem resolution for mobile devices, desktop, laptop and tablet devices, printing and end user network support.
• Customer support will be given by way of a combination of phone, deskside and centralized technical support.
• This position will utilize the End User Support areas problem resolution management system along with other approved tools to reach problem resolution.
• Assist associates and contractors with the daily operational support for the following end user platforms;
• Windows Operating Systems (Win7, Win10, IOS and Android), desktop & laptop hardware, mobile devices and Macintosh hardware and Operating system support.
• Image, asset tag, update asset management system and deliver hardware to associates located at the campus and field locations.
• Participate in the configuration and deployment of hardware, software, enterprise-wide configuration changes
• Participate regularly on a team for IT projects initiated by other teams that have major business impact including but not limited to Meeting/Event Support.
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