| Job Description |
• The Business Analyst will help document policy, process, and procedures within Global Operations.
• Analyze is various key performance indicators to identify areas to improve process, tools, and other needs of the business.
• Create new means of analytics to capture business needs and deficiencies.
• Utilize methodology to gain efficiencies with process across several areas of the organization.
• Operational and Process subject matter expert for various groups within Global Operations
Responsibilities:
• Document and analyze current Global Operations process and procedures,
• Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager.
• Document procedure and policy changes from current state model through future state impacts of project.
• Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement.
• Manage project tasks or parts of the project plan assigned within scope, quality and timeframe allocated with minimal supervision.
• Complete elements in the definition, requirements, design, build and delivery of a project or Program.
• Conduct requirements gathering; and document business requirement in a clear, complete, and concise manner. Ensure that business requirements are aligned to business goals and priorities
• Provide business support for user acceptance and business process testing to ensure that requirements are met
• Proactively identify improvement opportunities, and work with business customers to anticipate future needs involving changes to systems and processes
• Conduct analysis, planning, and execution activities around technology and process changes. Skills:
• Solid business process knowledge and proficiency in creating business and technical documentation
• SDLC Activities - lifecycle software development activities (planning, requirements definition, analysis, design, coding, testing, documentation, training, implementation and support) of new and existing applications.
• Be flexible and manage change while working in complex situations with varying degrees of ambiguity
• Strong interpersonal skills are essential given that the position will have significant interaction with various functional areas and all levels of associates
• Excellent attention to detail and the ability to probe underlying business needs
• Self-starter, able to stay current with IT and project methodologies
• Ability to multitask and work under pressure in a fast paced environment.
• Develop, write, and maintain documentation, technical or procedural manuals.
• Gather technical information through varied sources and task analysis, interviewing technical staff and management as needed
• Update, revise, or rewrite existing software and procedural documentation as needed.
• Review all documents to be distributed by technology and rework as appropriate.
• Experience with Business Intelligence initiatives and related data analysis tools; including SQL Reporting
• Experience in transactional analysis related to product management;
• Good hands-on experience in interacting with business/stakeholders, documenting business/functional requirements for a technology project in the form of BRD/FSD, Process Flow Diagrams, Use Case Modelling, Requirement Traceability, Data/Scenario Analysis etc.
• Excellent written/verbal communication, status reporting, presentation, stakeholder management, risk management, problem solving, ability to work independently, quality processes, fluency with MSOffice (Excel, Powerpoint, Visio)
• Desire combination of operational and IT experience
• Degree in Computer Science, Information Technology or related discipline preferred
• A minimum of 5 years Business Analysis experience is required.
• Agile/SDLC- desired
• ITILv3 Certification - desired
• Igrafx training for process mapping - desired |