Primary Duties:
• Processing incoming orders with high accuracy and resolve escalated or difficult issues regarding customer complaints with hands-on problem solving and research.
• In addition, this position will coordinate outbound logistics for multiple carriers on a daily basis and entering logistics information in to the system;
• Proactively communicate delays or disruptions in shipments to stakeholders, and work to minimize the impact on the customer by identifying all options available to ensure on time delivery.
• Qualified applicants will be highly motivated, self-starters, who excel in a fast-paced environment.
• A strong sense of ownership and the ability to multi-task and maintain a diverse work load are critical for success in this role.
• A minimum of 2 years of experience in customer service, with an emphasis on freight coordination, proficient with Microsoft office products, and a high school diploma are required.
• Must be able to sit for extended time working at the computer processing orders and entering logistics information.
Required:
• High School Diploma or Equivalent.
• 2+ years of Customer Service experience.
• Excellent communication skills.
• Ability to multitask.
• Experience with MS Office Suite at an Intermediate Level
• High Degree of Accuracy
• Attention to detail and accuracy are more important than speed. Preferred:
• AS400/SAP experience
• Experience with the agriculture industry. |