Job Description |
• Test, calibrate verify system and peripheral devices. • Testing to be performed according to all applicable standards and codes. • Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc. • Perform system backups, install appropriate updates and patches. • Complete documentation of all work done, etc. • Update Customer drawings/documentation with any configuration or model changes. • Ensure all assigned Preventive Maintenance tasks are completed in the time allotted and the month scheduled.
• Respond to and resolve Emergency Service Calls as required, in accordance with customer contract deliverables. • Diagnose and perform repairs in a time effective manner. • Participation in delivery of Small Service or Install jobs, including but limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing and customer acceptance. • Keep abreast of changes and new developments in product and preventive maintenance techniques. • Act as a mentor to junior technicians. • Availability for and performance of duties outside of normal working hours as required. • Promote, build and maintain good customer relations. • Keep supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems. • Supply information on adds or extras to appropriate resource e.g. Site Primary tech, Sales rep, Manager, etc. • Demonstrate System and provide training to customers as required. • Ability to travel throughout the service area, with occasional overnight stays.
Basic Qualifications: • High School Diploma • Preferred 2 years related experience including troubleshooting, programming and delivery of small jobs in the Fire Life Safety industry • 2 years experience of Microsoft Windows Operating Systems and Microsoft Office Suite. • Valid Drivers License with a clean driving record
Preferred: skills: • Ability to meet the physical requirements of the position with reasonable accommodation, such as lifting over 25Lbs, climbing ladders, etc. • Language requirements as may be required geographically. • Ability to acquire and demonstrate skills and product knowledge to meet the requirements of the role. • Knowledge of Fire alarm system codes, NFPA guidelines, devices used and functions for FA applications. • Products knowledge XLS140/3000, EBI, XLS1000, FS90. • Knowledge of Security systems, access control, CCTV, Digital Video and controlling software.
• Product knowledge of EBI/DVM, Access, CCTV, TEMALINE (FOR SECURITY TECH). • Demonstrated organizational skills with the ability to prioritize and get things done. • Basic Project Management skills. • Basic Selling Skills. • Proven troubleshooting and problem resolution skills. • Strong documentation skills. • Strong communication skills to deal with co-workers, customers and contractors. • Basic understanding of fundamentals of contract principles. • Ability to work as a member of a team. • Ability to work under limited supervision, work is generally not reviewed in detail. • Guidance is available to review work as required. • Makes independent decisions. • Difficult, complex or unusual matters or decisions are usually referred to more senior authority. • Act as a mentor to junior technicians.
• Must be experienced in Fire Life Safety systems.
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