Residential Electrical Services Coordinator Job Description:
• Residential Electrical Services Coordinator will be responsible for coordinating electrician service visits for customers via phone.
• Candidate will provide a high level troubleshooting of the residential electrical issues and schedule electrician resources accordingly.
• The candidate will need to possess the ability to communicate professionally with customers and work with Microsoft Office applications and other field service software systems. Required Skills:
• Strong electrical knowledge (must have residential experience)
• Microsoft Office experience (Word, Excel, PowerPoint, Outlook, etc.)
• Inbound/outbound call experience (will be speaking with electricians and customers)
• Must display strong customer service and professionalism on every phone call
• Scheduling experience for field resources
Our team thrives on customer service and the ability to display professionalism with every phone call.
Skills
• We must have someone with a strong electrical background that's very professional.
• They must have great customer service experience and like speaking with people on the phone.
• Must be able to block off time efficiently for electricians.
The Technologies
This person will need to have technical knowledge in electrical systems.
Soft skills:
• We're looking for someone that sounds good on the phone and can close on the call.
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