JOB: Account Representative II /Customer Service /Administrator
What Will You Do?
Full time Account Representative II to work within our Administrative Assistant Department.
Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules.
Prepare completed work orders for invoicing department.
Critical and special account follow up to ensure completion to include weekly status meetings.
Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments.
Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved.
Various data entry projects to include but not limited to research of open orders.
Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding.
Apply knowledge of a wide range of specialized administrative and technical skills
How Will You Do It?
Answer inbound calls and research customer service history in database.
Create and dispatch new service request orders
Notify field Franchise Owners and Technicians of customer’s inquiries to reach resolution
Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments
Export work order reports to research service completion rates
Respond to customer inquiries by utilizing the training provided by Firemaster
Prepare monthly work for Franchise Owners and Technicians in advance of service month
What We Look For:
Required: High School Diploma
3 to 5 years customer service experience in the service industry to include creating work orders and dispatch
Ability to type 70 WPM or higher