Qualifications: • THIS IS A REMOTE POSITION!! • Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Responsibilities: • Call coordinator - will answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept. • All Candidates must have: • Internet Service (cannot connect via WIFI) • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net • Candidate must have Windows 10 on computer • Must have modem connection - Must be hardwired to your computer via ethernet cable • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. • Allow required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls) |