IT SERVICE DESK ANALYST•Look for IT service desk analyst level 1 or 2. •Must have experience with Azure, Intune, O365 JOB PURPOSE
•Maintaining and Operating the IT systems and operating environments for key applications to meet the business demand. •As IT Service Desk Analyst you’ll be responsible for performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management. •The IT Systems Analyst interacts with a wide and diverse set of stakeholders from Heads of Department, School IT Managers, Project Managers and VIPs where clear ability to explain and communicate your role and its activities are vital. •As a genuine team-player, you’ll work across our central, regional, and local Schools teams to improve cloud, development cyber and operations services. •Everything we do is connected to our vision to create a generation of resilient and creative global citizens, who will change our world for the better. •Your role will impact the organisation by taking pride in supporting our systems and providing service excellence! •REPORTS TO: IT Service Desk Lead JOB RESPONSIBILITIES •Drive continuous improvement in infrastructure reliability and resilience •Responsible for system development and maintenance supporting the business development. •Responsible for incident management and other support tasks including, but not limited to, installing and upgrading application packages, implementing system changes and upgrades as required. •Document and communicate changes according to ITIL Change Management Practices. •Work as a “Business liaison” for Schools & Offices, gaining over time a complete understanding of the workflow and IT requirements of the school or office. PERSONAL SPECIFICATIONS Essential: •Degree in Computer Science, Information Technology, or a related discipline. •Have proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks. •Experience supporting Azure and Azure Active Directories. •Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM •Microsoft Windows 10, MS Offices apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals. •Use automation to reduce the probability and/or impact of problem recurrence. •Experience with scripting languages and configuration management systems (e,g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps) •Strong problem solving and analytical skills. •Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies. •Have good Communication skills in both English and Spanish (desired). •Have experience delivering level 1 and 2 IT support services. •Have proven application of the duties described for the position. •Demonstrate excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner. •Demonstrate excellent logical, analytical, and problem-solving skills. •Be a team-player, be self-motivated and enthusiastic; continually striving for improvement. Desirable: •Experience in Power BI development and support •Experience in SharePoint Online management
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