• This position offers an exciting opportunity to join a highly regarded multinational company responsible for managing and maintaining facilities • The Facilities Manager plays a vital leadership role in ensuring the facility operates safely, efficiently, and reliably every day.
• In this on-site role, the Facilities Manager is accountable for all aspects of day‑to‑day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets—all while maintaining strong fiscal discipline. • Success in this position requires the ability to balance operational excellence with budgetary responsibility and long‑term sustainability.
• Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication. • The role also involves building, developing, and leading a high‑performing operations team that is committed to safety, accountability, and continuous improvement.
KEY SKILLS AND RESPONSIBILITIES • Customer service mindset with very strong communication and people skills, serving as the primary client‑level liaison for addressing operational, contractual, and financial matters. • Fluent command of the English language, both written and verbal; bilingual proficiency in Spanish is required to effectively support workforce communication. • Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports. • Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives. • Able to delegate tasks, meet deadlines, and maintain accountability across the team. • Be comfortable taking off-hour calls and when necessary responding to emergencies. • Serve as a role model, mentor, and trusted resource to staff and stakeholders. • Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies. • Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control. • KPI Management. • Ensure the quality, accuracy, and completeness of data entered into the CMMS. • Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements. • Review, develop, and proactively implement operational procedures and best practices. • Provide oversight of day‑to‑day operations as well as long‑term planning activities. • Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring. • Provide technical and managerial guidance to the operations team. • Ability to read and interpret blueprints and as‑built drawings.
PREFERRED EXPERIENCE • Bachelor’s degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility. • Minimum of 10 years of management and leadership experience with a reputable organization. • BOMA and/or IFMA designation (RPA/CFM) preferred. • Proficient with Windows‑based software including Excel, Word, PowerPoint, MS Project. • Experience managing multi‑disciplinary teams and cross‑functional working groups. • Proven experience leading customer and stakeholder meetings. • Demonstrated ability to manage operations in compliance with technical and contractual requirements. • Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement. • Hands‑on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems. • Working knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades. • Experience supporting mission‑critical or high‑availability facilities. • Knowledge of OSHA codes, regulations, and safety compliance requirements.
Questions
1. Tell me about a time you inherited or built a facilities operations team with varying performance levels. How did you set expectations, hold people accountable, and improve overall team performance? I am seeking: - How they lead vs. manage (coaching, standards, accountability) - Experience with performance management (PIPs, recognition, discipline) - Ability to create structure (roles, KPIs, routines) - Whether they take ownership of results
2. Describe a significant after‑hours incident (e.g., elevator entrapment, water leak, BAS failure, fire alarm). What did you do in the first 30–60 minutes, who did you notify, and how did you document and prevent recurrence? I am seeking: - A clear incident command approach: stabilize, isolate, notify (client, life‑safety, vendors), document in CMMS, and communicate status. - Knows OSHA/safety implications, vendor SLAs, and post‑mortem/RCA leading to procedural or design changes. - Ability / experience writing Incident Reports.
3. Describe how you’ve used CMMS to ensure data accuracy and to drive preventive maintenance. What I am seeking: - Names a CMMS (e.g., Maximo, etc.) - Data accuracy and proper documentation.
4. Explain to me how you keep track of your tasks and what methods you use to ensure things do not fall through the cracks. Seeking: - Whether they pay attention to detail. - How they prioritize their day.
Key criteria we are looking for is: - excellent command of the English language. - formal education. - this is an onsite job, so the candidate needs to be able to commute to the business district. - experience working at a reputable organization.
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