• The Customer Service Support 1 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. • In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. • Assist in updating internal stakeholders on order status and any issues. • Support the generation of order related documents as outlined in established processes. • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. • Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
• Minimum Qualifications • High school diploma, secondary education level or equivalent • Two years of related work experience.
Preferred Qualifications
• Entry level customer service experience • Technical experience including MS Office, Outlook,
Required Qualifications
• High school diploma or equivalent • 1-2 years experience in mail & delivery services • Basic PC knowledge…Microsoft Outlook,Word & Excel • Ability to lift up to 35 lbs. • Effective verbal and written communication skills
Preferred Qualifications
• 1-2 years of dock experience. • Electic Hand Jack / Forklift experience
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• Record & sort incoming USPS mail / inter-office domestic & international mail by department mailstops & locations. • Process outbound USPS mail on Pitney Bowes postal equipment. Knowledge of specialty mail requirements. • Record, sort, track and deliver inbound freight by department mailstop using the SCLIntra inbound tracking system. • Perform daily mail runs as scheduled. • Collect outgoing mail. • Operates Pitney Bowes mail inserting equipment to process daily invoices and on-demand projects. • Assists with fulfillment projects as needed including manual assembly, labeling etc. • Look up recipient information on website for mail & packages that are insufficiently addressed. • Manage customer inquiries regarding mail & shipping services. Maintain accurate records of employee & retiree lists.
Principal Accountabilities
• Describe in detail 4-5 major position responsibilities/duties, not tasks, listing the most important first. • No duty should have a percentage less than 5% and all duties should add to 100% • 40% Mail Services: Sort, Look Up, deliver and post mail • 40% Delivery Services: Process inbound packages. Pick up & deliver mail. Sort, track & deliver freight • 10% Operate Pitney Bowes mail inserting machine • 5% Manage customer inquiries regarding mail and shipping services. • 5% Any other duties as assigned
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