Reporting Structure & Stakeholder Engagement -Reports to: Customer Business Manager (Operations Director) & Customer Business Director (Managing Project Director) - Directly supervises: Foreman, Building Operators (team of ~10-15, Local 420 Union) - Collaborates with: Scheduler Planner, Safety Manager, Quality Manager, contractors, customer stakeholders, internal/external teams
High-Level Role Description - The Project Controls Manager is responsible for operational coordination, technical oversight, and workforce management for all facility maintenance and work order activities customer site. - This role merges strategic planning and frontline leadership to ensure the seamless execution of building operations, maintenance, regulatory compliance, and continuous improvement initiatives.
Key Job Functions & Responsibilities Technical & Operational Management - Oversee daily operations of site-based Foremen and union Building Operators, ensuring compliance with service level requirements and union agreements. - Coordinate, process, and track all work order requests, maintenance activities, and trouble calls using CMMS/QFM and Building Automation Systems. - Interpret technical drawings, schematics, operational contracts, and regulatory documents. - Assign and schedule work orders, track progress, and oversee final closeout of maintenance tasks.
Process & Compliance - Enforce site-specific union agreements, regulatory/risk management, safety, environmental, and contractual obligations. - Ensure all documentation (work orders, event reports, incident investigations, closeouts) is accurate, complete, and timely. - Administer preventive maintenance, asset management, facility optimization, and life cycle planning initiatives.
Leadership & Training - Provide guidance, direction, and support to Foremen and Building Operators. - Lead safety enforcement, technical and compliance training, hazard assessments, workplace inspections, and incident reporting/resolution. - Foster a culture of continuous process improvement and operational excellence.
Communication & Coordination - Act as primary point of contact for work order coordination between site staff, contractors, helpdesk, and senior leadership. - Participate and lead daily/weekly operational meetings, strategic planning sessions, and cross-functional communications. - Prepare and distribute operational reports (daily, weekly, monthly).
Emergency & Incident Management - Develop, review, and enforce emergency response procedures and disaster recovery plans. - Oversee emergency training, coordinate with site staff, emergency services, and regulatory agencies.
Inventory & Resource Management - Manage procurement, inventory, consumables, spare parts, and critical maintenance supplies. - Oversee inventory audits, contractor engagements, purchase orders, and ensure stock levels and equipment maintenance.
Planning & Financial Oversight - Create and track workforce schedules and utilization/cost data to optimize staffing and expenses. - Support back-office and helpdesk functions ensuring all site contractual obligations are met.
Core Competencies, Skills, & Experience - Technical expertise in HVAC, plumbing, electrical, mechanical systems, BAS, CMMS/QFM. - Strong leadership and workforce management for union and non-union staff. - Excellent organization, problem-solving, and communication skills. - Experience with regulatory compliance, QA/QC, safety management, and contract administration. - Ability to review technical documentation, interpret contract provisions, lead process improvements, and manage teams in a unionized environment. - High initiative, able to work independently with minimal oversight.
Recruiter Guidance - Ideal Background: Candidates should have proven experience in facility/project controls management in large, unionized environments such as transportation hubs, stations, hospitals, or large commercial buildings. - Technical Skills: Look for CMMS/BAS experience and a strong understanding of building systems and regulatory frameworks. - Leadership: History of effective team leadership, union negotiations, and frontline workforce supervision is essential. - Stakeholder Collaboration: Demonstrated ability to coordinate multi-stakeholder projects, manage contractors, and communicate effectively across levels. - Compliance & Safety: Experience with safety enforcement, documentation, and incident management preferred. - Certifications: FMP (Facility Management Professional), PMP (Project Management Professional) or LEED. |