Compliance Officer
CANDIDATE RESPONSIBILITIES:
• Contact constituents/complainants to discuss the details of the complaints that are filed. • Read state statute and compare with complaints to analyze the issue. • Communicating with the public, so good customer service skills are a MUST. • Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. • Provide any resources or referrals, as appropriate. • Send a written correspondence to the complainant once approved by the supervisor. • Close the case out by adding the appropriate codes/activities/statues in Versa. • Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
• Communicate verbally and in writing appropriately • Read and interrupt Florida statutes • Previous experience working with the public in a professional work environment • Exceptional organizational skills • Commit to the project time line Skill Required / Desired Amount of Experience
• Ability to speak and understand English Required • High school diploma Required • Excellent written and oral communication with the public Required • Ability to read and interrupt Florida State Statues Required 1 Years
• Experience working with the public in a professional work environment Required 3 Years
• Experience working with the public and analyzing complaints Required 1 Years
• Experience using Versa Highly desired • Experience using OnBase system Highly desired • Bachelors DegreHighly desired |