Compliance Officer
WORK ENVIRONMENT: Professional office, business casual, cubicle
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed. ** Read state statute and compare with complaints to analyze the issue. ** Communicating with the public, so good customer service skills are a MUST. ** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. ** Provide any resources or referrals, as appropriate. ** Send a written correspondence to the complainant once approved by the supervisor. ** Close the case out by adding the appropriate codes/activities/statues in Versa. ** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately ** Read and interrupt Florida statutes ** Previous experience working with the public in a professional work environment ** Exceptional organizational skills ** Commit to the project time line
Skill Required / Desired Amount of Experience • Ability to speak and understand English Required • High school diploma Required • Excellent written and oral communication with the public Required • Ability to read and interrupt Florida State Statues Required 1 Years • Experience working with the public in a professional work environment Required 3 Years • Experience working with the public and analyzing complaints Required 1 Years • Experience using Versa Highly desired • Experience using OnBase system Highly desired • Bachelors Degree Highly desired
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