• Defense Logistics Agency (DLA) Customer Business Team
• Oversee and direct operations (SBG) and be part of overseeing and directing operations for world-class integrated supply chain projects in support of the DLA customer base. • You will assess project issues and develop enhanced resolutions to meet or exceed productivity, quality, and customer satisfaction goals and objectives. • You will develop mechanisms for monitoring project progress and for intervention and problem-solving with key stakeholders.
Key Responsibilities:
• Ensuring on-time product delivery to meet DLA customer requirements • Serving as the escalation point for critical supplier and customer issues • Leading internal and customer meetings to present recovery plans, improvement projects, and long-term solutions to meet customer needs • Ensuring key ISC communications are delivered to customer business team, program management teams, and customers • Effective communications and coordination between customers, CBTs, and functionals • Developing & executing improvement projects to improve customer-facing performance metrics and surveys • Developing and executing customer ramp-up plans (internal rate readiness) staffing, training, tooling, and capital • Partnering with ISC Operations Teams, ISC Materials Management, ISC Sourcing, AME, E&T, CSO, and other functional groups to ensure the ability to address systemic customer issues and to achieve target performance levels across the extended value stream • Escalating as required to the site tiered accountability meetings to share VOC and help drive site-level delivery and quality improvement plans • Visiting/calling suppliers on critical customer requirements and key business objectives • Tracking monthly/quarterly AOP/SRO requirements and reporting out to CBT and finance • Conducting site visits with Leadership and key functional leaders to support the site and provide any help needed • Creating MOS to understand key past due drivers for DLA current and potential future past due to proactively address gaps with actions/owners • Coordinating and communicating with customers for all DLA (Aviation, Tinker, Huntsville, etc.) part delivery status, including past due delivery causes, recovery plans, part acceleration opportunities, etc. • Preparing reports for upper management and the customer regarding part delivery status • Utilizing a variety of databases including SAP, Excel, Office, etc. • Relying on extensive motivation and task completion experience to plan and accomplish goals • Typically reporting to a manager or head of a unit/department
Must Haves:
• Exceptional communication skills with team members and customers • Proficiency in SAP and Excel • Highly self-motivated and personable demeanor • Background in Supply Chain/Logistics management
Nice to Have:
• Experience or background in Aerospace and/or Aviation
Pre-Screening Questions
1. This role partners with operations, materials, sourcing, quality, engineering, and leadership. Can you give an example of how you aligned multiple functions to resolve a systemic customer delivery or quality issue?
2. Walk me through how you have used SAP, Excel, or similar tools to identify past-due drivers and prevent future delivery issues. What metrics did you track, and how did you turn data into action?
3. Describe your experience supporting a government or defense customer (such as DLA) or a similarly complex customer environment. How did you ensure on‑time delivery while balancing internal constraints and customer expectations? |