JOB DESCRIPTION:
• Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using one's personal vehicle to provide Technology Support for Customers and to support Core Technology solutions, Small Package, Freight and SCS locations to supporting technology infrastructure. • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
• Associates Degree in Computer Science required Bachelors preferred and A+ certification required.
• Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.Strong communication (both verbal and written), problem solving, and decision making skills. • Ability to work with minimal supervision. • Highly organized and detail oriented; ability to prioritize daily tasks |