Job Description & Requirements:
Qualifications:
Minimum Qualifications:
• High School Diploma or General Education Degree (GED) • Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred • Proficient in Microsoft Office (Word, Excel & PowerPoint)
Experience/Requirements:
• Must possess good decision making skills, be very organized and detail oriented. • Must have excellent oral and written communication. • Ability to use discretion. Problem Solving and ability to escalate matters when needed. • Data analysis and interpretation skills. • Speed and accuracy with attention to detail. • Dispatching and scheduling.
Physical Demands:
• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. • The employee is frequently required to stand and walk. • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. • Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Responsibilities:
Essential Duties and Responsibilities:
• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity. • Responsible for creating work orders, providing status to customer and following up with technicians. • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items. • Complete contract paperwork and QC paperwork. • Schedule sub-contractor work. • Work with technicians to ensure all paperwork is completed properly within the designated time. • Maintain appointment schedules. • Order material and equipment. • Receive material/equipment and issue material and equipment to technicians. • Complete daily reports. • Assist in coordinating activities such as scheduling, customer notification and equipment procurement. • Conduct physical inventory. • Act as a liaison between Sales, Project Managers and technicians. • Other duties as assigned.
Special Instructions:
• industry experience needs scheduling and dispatching experience • positive attitude • quick learner and can adapt easily
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