Description:
POSITION PURPOSE:
• We are looking for an experienced Project Manager to manage all project aspects of a key client program. • Your job will be to coordinate people and processes to ensure that projects are delivered and implemented on time and produce the desired results every time. • You will be the go-to person for everything involving a project’s organization, timeline, and fulfillment after the sale, for this specific program.
Qualifications
• Associate’s degree in Business Administration or relevant field, and 1+ year Project Coordination experience • 3+ years Project Coordination or Project Management experience in lieu of a degree • Ability to coordinate, track, document, and measure all aspects of installation projects for hospitality, commercial, and energy management electronic key solutions • Identifies technical problems and coordinates solutions which ensure a successful project installation • Demonstrates clear, professional, and proactive communication, both verbally and in writing • Superior verbal and written communication skills • Excellent organizational skills • Ability to root cause potential issues in complex projects—excellent follow-up skills required • Ability to create program specifications, standard work, and training documents • High degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision
Desired Qualifications
• BA/BS degree preferred • Project Coordination or Project Management related certifications or program degree desired • Previous experience in a position that required significant exposure to high profile customers and projects • Knowledge of hospitality and commercial construction and/or real estate • High level of initiative to continuously improve processes and customer experience through action and ownership
Expectations in Role
•Maintain full project load while meeting key project metrics • Work directly with customers both internal and external on an as-needed basis • Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful • • invoicing at project completion • Works on multiple customer impacting components and systems required for successful implementation of electronic key systems • Collaborates with multiple stakeholders including internal team members, customer project stakeholders, and 3rd Party contractors (e.g. sales, manufacturing, supply chain, engineering, site survey and hardware specialists, schedulers, on-site contract installers and trainers, construction and finance) to ensure a world class customer experience and successful on-time delivery of customer projects • Manages relationships with third party business partners and customers • Documents all project related activity and customer interaction in Salesforce and related project documentation • Ability to manage smaller groups of connected projects (e.g. 10 projects simultaneously for one ownership group), with additional reporting and tracking requirements by customer |